Shipping & Return Policy - ZZSASH.com

1. Shipping Policy

1.1 Order Processing:

  • Orders are typically processed within 7-10 business days based on inventory availability. We appreciate your patience in instances of inventory shortages or supply chain disruption.

1.2 Shipping Times:

  • Standard shipping within the United States takes 3-7 business days.

  • International shipping times vary and are subject to customs clearance.

1.3 Shipping Costs:

  • Shipping costs are calculated at checkout and depend on the destination and selected shipping method.

2. Returns & Exchanges

2.1 Eligibility:

  • To be eligible for a return or exchange, items must be unused and in the same condition as received. It must also be in the original packaging.

2.2 Initiating a Return:

  • Email us at wesleyphillippellc@gmail.com within 30 days of receiving your item to initiate the return process. Please include your order number and reason for return.

2.3 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a ZZSASH error or a defective product.

2.4 Refunds:

  • Refund determinations are typically processed within 5 business days of receiving the returned item.

3. Damaged or Defective Items

3.1 Inspection:

  • Inspect your order upon receipt. If you receive a damaged or defective item, contact us at wesleyphillippellc@gmail.com within 7 days, including photos of the damage or defect.

3.2 Replacement or Refund:

  • We cannot guarantee replacing damaged or defective items but will consider issuing a refund of the cost of the product if return requirements are adhered to.

4. Contact Us

4.1 Email:

5. Changes to This Policy

5.1 Updates:

  • We may update this Shipping & Return Policy periodically. Any changes will be posted on this page with the revised date.

Thank you for choosing ZZSASH. We strive to provide you with quality products and excellent customer service. If you have any questions or concerns, please don't hesitate to reach out to us at wesleyphillippellc@gmail.com.

 

SHIPPING & RETURNS